Back to Home

Refund and Cancellation Policy

Last Updated: January 29, 2026

This Refund and Cancellation Policy explains how cancellations, refunds, and billing work for Turbox subscriptions and add-on purchases.

1. Subscription Cancellations

1.1 How to Cancel

You can cancel your subscription at any time through:

  • Dashboard: Account Settings → Subscription → Cancel Subscription
  • Email: Contact support@turbox.com with your account email

1.2 Cancellation Effect

When you cancel your subscription:

  • ✅ Service continues until the end of your current billing period
  • ✅ No further charges will be made
  • ✅ Full access to all features until billing period ends
  • ❌ No refund for the current billing period (see Section 2)
  • ❌ No rollover of unused replies to future periods

Example: If you pay $29 on January 1st and cancel on January 15th, you'll have access until January 31st with no refund.

1.3 What Happens After Cancellation

At the end of your billing period:

  • Your account will revert to the FREE tier (50 replies/month, 1 active query)
  • Your queries and settings will be preserved
  • Queries exceeding FREE tier limits will be automatically paused
  • You can reactivate your subscription at any time

1.4 Reactivating Subscription

To reactivate:

  • Go to Account Settings → Subscription → Choose Plan
  • Your previous queries and data will be restored
  • Billing starts immediately with a full month charge

2. Refund Policy

2.1 General Policy

Subscriptions are non-refundable. All subscription fees are charged in advance for the full billing period and are not prorated or refunded for:

  • ❌ Partial month usage
  • ❌ Early cancellation
  • ❌ Change of mind
  • ❌ Unused replies or features
  • ❌ Service dissatisfaction

This no-refund policy applies to all subscription tiers: FREE, STARTER, PRO, and SCALE.

2.2 Exceptions

We MAY provide refunds at our sole discretion in the following exceptional circumstances:

Technical Issues (within 7 days of charge)

  • Service was completely unavailable due to our technical failure
  • Critical features were non-functional
  • You were unable to access the Service due to our error

Billing Errors

  • You were charged incorrectly due to our system error
  • Duplicate charges occurred
  • You were charged after canceling with proper notice

Fraudulent Charges

  • Unauthorized charges on your account
  • Identity theft or fraud

2.3 How to Request a Refund

If you believe you qualify for a refund exception:

1. Email support@turbox.com within 14 days of the charge

2. Include:

  • Your account email
  • Date of charge
  • Reason for refund request
  • Supporting documentation (screenshots, error messages, etc.)

3. We will review and respond within 5 business days

Important: Refund requests after 14 days will not be considered.

2.4 Refund Processing

If approved:

  • Refunds are issued to the original payment method
  • Processing time: 5-10 business days (depending on your bank)
  • Stripe processing fees are non-refundable
  • Your subscription will be immediately canceled

3. Add-On Packs

3.1 No Refunds on Add-Ons

Add-on packs (+100, +300, +500 replies) are non-refundable once purchased. This includes:

  • ❌ Unused add-on replies
  • ❌ Change of mind
  • ❌ Accidental purchases
  • ❌ Early cancellation of base subscription

Reason: Add-ons are one-time purchases that immediately increase your usage capacity for the current billing period.

3.2 Add-On Expiration

  • Add-ons are valid until the end of your billing month
  • Unused add-on replies do not roll over to the next month
  • If you cancel your subscription, unused add-on replies are forfeited

Example: You buy +300 replies on January 15th and use 150. The remaining 150 expire on January 31st with no refund.

4. Upgrades and Downgrades

4.1 Upgrading Your Plan

When you upgrade to a higher tier mid-billing cycle:

  • ✅ Prorated charge for the new tier
  • ✅ Immediate access to new features and limits
  • ✅ Credit applied for unused time on old tier

Example:

  • On January 1st, you pay $29 for STARTER
  • On January 15th, you upgrade to PRO ($79/month)
  • You're charged: $79 - ($29 × 16 days remaining / 31 days) = ~$64
  • You get immediate access to PRO features

4.2 Downgrading Your Plan

When you downgrade to a lower tier:

  • ✅ No immediate charge
  • ✅ Current tier continues until end of billing period
  • ✅ New tier starts at next renewal
  • ❌ No credit or refund for unused features

Example:

  • You're on PRO ($79/month) paid on January 1st
  • On January 15th, you downgrade to STARTER
  • You keep PRO features until January 31st
  • On February 1st, you're charged $29 for STARTER

5. Failed Payments

5.1 Payment Failure Process

If your payment fails:

1. Day 1: Automatic retry + email notification

2. Day 3: Second retry + warning email

3. Day 7: Final retry + final warning

4. Day 10: Account downgraded to FREE tier

5.2 Reactivation After Failed Payment

To reactivate:

  • Update your payment method in Account Settings
  • Resume subscription (charged immediately)
  • No backdated charges for inactive period

6. Account Deletion

6.1 Deleting Your Account

If you delete your account:

  • ❌ No refunds for remaining subscription time
  • ❌ No refunds for unused replies or add-ons
  • ⚠️ All data permanently deleted within 30 days
  • ⚠️ Cannot be recovered after deletion

Before deleting: Consider canceling instead (keeps your account and data, reverts to FREE tier).

6.2 Deletion Process

1. Go to Account Settings → Delete Account

2. Confirm deletion (requires password)

3. Receive confirmation email

4. Data deleted within 30 days

7. X/Twitter Account Issues

7.1 No Refunds for X/Twitter Problems

We do NOT provide refunds if you experience issues with your X/Twitter account, including but not limited to:

  • ❌ Account suspended or banned
  • ❌ Rate limiting or API restrictions
  • ❌ Shadow banning or reduced visibility
  • ❌ Feature restrictions by X/Twitter
  • ❌ Loss of X/Twitter API access

Reason: These issues are outside our control and are governed by X/Twitter's policies (see Terms of Service, Section 3).

7.2 Your Responsibility

You acknowledge that:

  • Automation carries inherent risks with X/Twitter
  • You use the Service at your own risk
  • We are not responsible for X/Twitter's actions
  • You should monitor your X/Twitter account status

8. Dispute Resolution

8.1 Chargebacks

If you file a chargeback with your bank:

  • Your account will be immediately suspended
  • We will provide transaction documentation to your bank
  • If the chargeback is reversed, a $25 administrative fee applies
  • Repeated chargebacks may result in permanent ban

Instead of chargebacks: Contact us first at support@turbox.com to resolve billing disputes.

8.2 Disputed Charges

For legitimate billing disputes:

1. Contact support@turbox.com within 14 days

2. Provide transaction details and reason

3. We'll investigate within 5 business days

4. If valid, we'll issue a refund or credit

9. Force Majeure and Service Disruptions

9.1 Third-Party Outages

We are NOT liable and do NOT provide refunds for service disruptions caused by:

  • X/Twitter API outages or changes
  • Stripe payment system issues
  • Firebase/Google Cloud outages
  • Internet service provider problems
  • Your own connectivity issues

9.2 Extended Outages

If the Service is unavailable for more than 72 consecutive hours due to our fault, you may request a prorated credit for the downtime.

10. Enterprise and Custom Plans

For SCALE tier ($199/month) or custom enterprise plans:

  • Custom refund terms may apply (specified in your agreement)
  • Standard refund policy applies unless otherwise stated in writing
  • Contact support@turbox.com for enterprise-specific terms

11. Changes to This Policy

We may update this Refund and Cancellation Policy at any time. Changes will be:

  • Posted on this page with an updated "Last Updated" date
  • Communicated via email for material changes
  • Effective 30 days after notification

Continued use after changes constitutes acceptance of the updated policy.

12. Questions and Contact

For questions about refunds, cancellations, or billing:

Email: support@turbox.com

Subject Line: "Refund Request" or "Billing Question"

Response Time: Within 5 business days

---

Summary (Not Legally Binding)

Cancellation:

  • ✅ Cancel anytime through your dashboard
  • ✅ Keep access until end of billing period
  • ❌ No refunds for unused time

Refunds:

  • ❌ Generally no refunds on subscriptions or add-ons
  • ✅ Exceptions for technical issues, billing errors, or fraud (within 14 days)
  • ❌ No refunds for X/Twitter account issues

Upgrades:

  • ✅ Prorated charge, immediate access

Downgrades:

  • ✅ Change takes effect next billing cycle
  • ❌ No refunds for current period

Add-Ons:

  • ❌ Non-refundable once purchased
  • ❌ Don't roll over to next month

Disputes:

  • ✅ Contact us before filing chargebacks
  • ✅ We'll work with you to resolve issues

Need Help? Email support@turbox.com

For detailed terms, please read the full Refund and Cancellation Policy above.